Privacy Policy
Effective date: January 1, 2020
Website: carecraftershome.com
Company: Care Crafters LLC
Contact: support@carecraftershome.com
1. Overview
This Privacy Policy explains how Care Crafters LLC collects, uses, shares, and protects information when you visit carecraftershome.com, contact us, or submit information through our website.
2. Information we collect
A. Information you provide
We may collect information you choose to provide, such as:
Name, email address, phone number
Information you submit through forms, including referral, intake, scheduling, or message details
Any other information you include in communications with us
B. Information collected automatically
When you use the website, we may collect:
IP address and approximate location derived from it
Device and browser information
Pages viewed, clicks, time spent, and referring page
Performance and diagnostic information
C. Cookies and similar technologies
We use cookies and similar technologies to operate the website, improve performance, and understand usage. You can control cookies through your browser settings. If you disable cookies, some features may not work properly.
3. How we use information
We use information to:
Respond to inquiries and requests
Review and process referrals and service requests
Schedule and coordinate calls, intakes, or next steps
Improve website experience and communications
Maintain security, prevent fraud, and troubleshoot issues
Comply with legal and regulatory requirements
4. HIPAA and health information
Care Crafters provides home care and support services.
If you submit information that may relate to health, including details about services, conditions, care needs, medications, or providers, we treat it carefully and use it to respond and coordinate next steps.
When Care Crafters is acting as a HIPAA covered entity, we use and disclose Protected Health Information only as permitted by HIPAA, including for treatment, payment, and health care operations, and as otherwise allowed or required by law. Your HIPAA rights, including access and amendment rights and how to file a complaint, are described in our Notice of Privacy Practices.
Website forms and email: Standard website forms and email are not always the best place for highly sensitive medical details. If you want a more secure way to share information, email support@carecraftershome.com and we will provide options.
Not for emergencies: This website is not for emergencies. If you need urgent help, call 911.
5. Analytics and advertising tools
Google services
We may use Google tools such as Google Analytics to understand website traffic and usage trends. These tools may use cookies and similar technologies.
Meta Pixel
We may use Meta Pixel now or in the future to measure advertising performance and help show our services to people who may be interested. Meta tools may use cookies and similar technologies.
You can limit cookies in your browser and manage ad preferences through platform settings.
6. How we share information
We do not sell your personal information.
We may share information in limited situations, such as:
With service providers who help operate our website and business, such as hosting, analytics, form tools, scheduling tools, and email services
With staff and contractors who need the information to respond or coordinate services
For legal or safety reasons, including complying with law and protecting rights and security
In a business transaction such as a merger, acquisition, or sale of assets, where permitted by law
When sharing with vendors, we take reasonable steps to require appropriate confidentiality and security. When HIPAA applies, we use Business Associate Agreements when required.
7. Text messages and phone calls
If you provide a phone number, we may call or text you for scheduling and service coordination. Message and data rates may apply. You can opt out of non essential texts by replying STOP or by contacting us.
8. Data retention
We keep information only as long as reasonably necessary for the purposes described here, including legal, licensing, billing, and operational requirements.
9. Security
We use reasonable safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices
You can request access, correction, or deletion of certain personal information by emailing support@carecraftershome.com. You can also control cookies through your browser settings. If HIPAA applies to your information, your rights are described in our Notice of Privacy Practices.
11. Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12. Third party links
Our website may link to third party sites. We are not responsible for their privacy practices.
13. Changes to this policy
We may update this Privacy Policy from time to time by posting an updated version on this page with a new effective date.
14. Contact
Questions can be sent to support@carecraftershome.com.
2) HIPAA Notice of Privacy Practices
Effective date: January 1, 2020
Provider: Care Crafters LLC
Contact: support@carecraftershome.com
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
1. Our responsibilities
We are required by law to:
Maintain the privacy and security of your Protected Health Information
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of this Notice currently in effect
Notify you following a breach of unsecured Protected Health Information as required by law
2. How we may use and disclose your information
We may use and disclose your Protected Health Information for the following purposes.
A. Treatment
We may use and share information to provide, coordinate, or manage your care and services with other providers involved in your care.
B. Payment
We may use and share information to bill and receive payment for services, including eligibility verification, prior authorization support, claims submission, and collections activities permitted by law.
C. Health care operations
We may use and share information to run our operations, improve quality, train staff, conduct audits, and manage services.
D. As required or permitted by law
We may disclose information when required by federal, state, or local law, including for public health activities, health oversight activities, and lawful requests.
E. Abuse, neglect, or domestic violence
We may disclose information to appropriate authorities as permitted by law if we believe a person may be a victim of abuse, neglect, or domestic violence.
F. Legal proceedings and law enforcement
We may disclose information in response to a court order, subpoena, or similar lawful process, and in certain law enforcement situations as permitted by law.
G. Serious threat to health or safety
We may disclose information if necessary to prevent or lessen a serious and imminent threat, consistent with applicable law.
H. Business associates
We may share information with vendors that perform services for us. When required, we obtain written protections to safeguard your information.
3. Uses and disclosures that require your written authorization
We will obtain your written authorization before using or disclosing your Protected Health Information for purposes not described in this Notice, unless an exception applies. You may revoke your authorization in writing at any time, except to the extent we already acted on it.
4. Your rights
You have the following rights regarding your Protected Health Information.
A. Get a copy of your records
You can ask to see or get an electronic or paper copy of certain records. We will provide it within the time required by law and may charge a reasonable cost based fee as allowed.
B. Ask us to correct your records
You can ask us to correct records you believe are incorrect or incomplete. We may deny your request in certain situations, but we will explain the decision in writing.
C. Request confidential communications
You can ask us to contact you in a specific way, such as only by email or only at a certain phone number. We will accommodate reasonable requests.
D. Ask us to limit what we use or share
You can ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree, except as required by HIPAA in limited cases. If you pay out of pocket in full for a service, you can ask us not to share information about that service with your health plan, and we will comply unless a law requires disclosure.
E. Get a list of disclosures
You can ask for an accounting of certain disclosures as allowed by HIPAA.
F. Get a copy of this notice
You can ask for a paper copy of this Notice at any time.
G. Choose someone to act for you
If you have a legal guardian, health care agent, or other authorized representative, that person can exercise your rights and make choices about your information after providing proof of authority.
5. Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Care Crafters LLC at support@carecraftershome.com
The US Department of Health and Human Services Office for Civil Rights
We will not retaliate against you for filing a complaint.
6. Changes to this notice
We may change this Notice, and the changes will apply to information we have about you. The updated Notice will be available on our website and upon request.