FAQ

A cartoon woman with blue hair wearing a light blue dress with white patterns, standing with a puzzled expression and question marks around her head.

  • We offer three core services, each designed to address specific needs. Below is a breakdown of what each service includes and who it is for:

    1. Residential Support Services (Customized Living Services)

    • What It Is: Ongoing, around the clock support provided in a home based or community setting to help with daily living activities such as personal care, meals, medication reminders, household routines, and safety supervision.

    • Who It’s For: Seniors and adults with disabilities who live in the Apple Valley area and need consistent daily support to remain safe, comfortable, and supported in their home.

    2. Home Healthcare Services

    • What It Is: Medical and personal care services provided in the home.

      • Home Care Nursing (Medicaid & Private Pay): Hourly nursing care for individuals requiring more support than shorter skilled nursing visits.

      • Private Pay Skilled Nursing Visits: Short Visits, focused nursing care for wound management, medication administration, and other supports.

      • Daily Living Services & Homemaking (Private Pay): Non-medical assistance, including personal care, light housekeeping, and meal preparation.

    • Who It’s For: Individuals who need medical or personal care at home due to chronic conditions, surgery recovery, or aging-related needs.

    3. Independent Living Services (245D Basic Support Services)

    • What It Is: Support services designed to help individuals with disabilities live independently.

    • Who It’s For: Individuals on waiver programs (CADI, BI, EW, DD) needing homemaking, IHS, and other basic support services.

    If you are unsure which service is right for you or a loved one, contact us for guidance.

  • Eligibility depends on the type of service and funding source.

    • Customized Living Services – You must have Medical Assistance (Medicaid), an eligible waiver that covers Customized Living, and a need for ongoing daily living support due to age, disability, or a health condition.

    • Home Care Nursing (Medicaid & Private Pay) – This service is covered by Medicaid for eligible clients and requires a nurse assessment. Private pay options are available for individuals who need longer nursing care at home. Private pay options are available for individuals who need longer nursing care at home.

    • Independent Living Services (245D) – You must be on a waiver program (CADI, BI, EW, DD) and receive a service authorization from a case manager.

    If you do not have Medicaid or a waiver but need care, we offer private pay options for Home Healthcare, Independent Living Services and our Residential Support Programs.

    • Referrals are for Medicaid/Waiver-covered services and must come from a case manager, care coordinator, or waiver provider.

    • Inquiries are for private pay clients or individuals interested in learning about services before obtaining a referral.

    If you are a waiver recipient, you can contact us directly, but you will need your case manager's information to proceed with a referral. If you are interested in private pay services, you can submit an inquiry using our Plan Your Home Care Services tool on our Home Healthcare page, and our team will follow up to discuss your care needs and budget.

    • If you’re under insurance or a waiver, please connect with us, and we will guide you through the process.

    • If you’re a private pay client, contact us directly to discuss your care needs and pricing.

    • If you’re unsure about eligibility, reach out to us, and we can help determine what services are available to you.

  • We provide services in the following Minnesota counties:

    • Dakota

    • Hennepin

    • Scott

    • Ramsey

    • Anoka

  • If you need additional information, please reach out to us:

    • Email: Support@carecraftershome.com

    Or fill out our contact form on the Contact Us page.